EXAMPLE OF BUSINESS LETTER

Enquiry Letter

YUNAN & CO. LTD

123 Rosse Street

Telp. (0281) 123456, Web.: www.yunan.com, email: yunan@gmail.com

Bandung-Jawa Barat

Ref : 33/D/V/2013                                                          

17 May 2013

Soraya Suppliers Ltd.

21 Soedirman Street

Jakarta

Dear Sirs,

We have seen your advertisement in The Jakarta Post about your product.

We are very interested with your product. And we should be grateful if you could send us your latest catalog, price list, and term of payment.

We hope to hear from your shortly.

Yours sincerely,

Lilis Yunani

Purchasing Manager

Complaint Letter

INTI JAYA LTD

289 Demak Street

Telp. (0281) 890768, web.: www.intijaya.com, email: intijaya@yahoo.com

Central Java

15 June 2013

Attn : Mr. Richard Brown

Sales Manager of Abadi Bagus Ltd.

123 Perdana Raya Street

Medan-North Sumatera

Dear Mr. Brown,

I am writing to inform you that the goods we ordered from your company have been broken.

I received the order on 14 June 2013. Unfortunately, we opened it, I saw the goods condition have broken. The goods of our order are five pack of Batik and five pack of bag. One of five pack of Batik have broken. Button from clothes of Batik missing and there is not have pocket like our order. And one of five pack of bag have also broken. A zipper of the bag have damaged.

To resolved that problem I would like you to send us one pack of Batik and one pack of bag like we ordered before. And we will send back you pack of goods that broken. We also enclosed list of goods receipt.

We have been your costumer for  long time, and you know it as well. This is the first time we got the problem like this. We hope you can resolved this problem soon.

We look forward to hearing from you by return.

Your sincerely,

Lilis Yunani

Purchasing Manager

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